Hello 你好! (Nǐ hǎo) 今日は (Konnichiwa) Bonjour Hola Hallo Ciao नमस्ते (Namaste) γεια σας Salve Osiyo
Hello 你好! (Nǐ hǎo) 今日は (Konnichiwa) Bonjour Hola Hallo Ciao नमस्ते (Namaste) γεια σας Salve Osiyo
Transforming customer Experiences through tailored Solutions.
Consumer touch points and counting
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Hello 你好! (Nǐ hǎo) 今日は (Konnichiwa) Bonjour Hola Hallo Ciao नमस्ते (Namaste) γεια σας Salve Osiyo
ConsumeX designs, manufactures, supplies and connects the products businesses use to serve their customers.
Consumer touch points and counting
0
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From boarding passes and baggage tags to hotel collateral, packaging, screens and software — ConsumeX designs, manufactures, manages and connects the things your customers interact with.
Airlines, airports and hotel groups across five continents. Five hundred million touch points, nineteen years, one supply chain.
Digital receipts on your guests' device
Secure proof of ownership with back end luggage verification, leveraging the customer receipt into a real time digital messaging platform.
World first
500M+
Consumer touch points delivered across every channel
19
Years facilitating the customer relationship, same ownership
5
Continents served
2bn
Annual unit capacity across global manufacturing partners
100%
Minority-owned. ISO, FSC, BRC compliant. IATA conformant.
Operating capability
We make customer touchpoints work.
Physical and digital.
Make
Boarding passes, baggage tags, labels, packaging, hotel collateral, security documents. Specialist manufacturing to the specifications the most demanding industries actually operate to.
Deliver
We hold your inventory, give every location its own catalogue, manage replenishment and distribute across the network. One supplier, one standard, one supply chain.
Connect
A QR on a baggage tag becomes a secure digital receipt. A screen becomes somewhere a customer can discover, book and pay. We build the software behind it, not just the product in front of it.
Standards
ISO, FSC and BRC compliant. IATA conformant stock. 100% minority-owned, NGLCC/PLUS certified. Airlines, airports, hotel groups, car rental networks and retail.
Continuity
Nineteen years of continuous supply, under the same ownership, across five continents, on a paper-mill-to-counter chain we control.
ConsumeX supplies security-critical consumables to airlines flying across five continents, the world’s largest hotel operators, car rental groups, retailers and manufacturers — and is one of the largest suppliers of customer-focused products on the African continent.
We hold ISO, FSC and BRC compliance, operate the only paper-mill-to-counter supply chain in the region, and are 100% minority-owned and certified by NGLCC/PLUS. Nineteen years in, the standard has not moved: quality, availability and a single point of contact across your entire network.
The ordering platform behind our enterprise accounts. Every location requisitions from its own bespoke catalogue, we pick and distribute to wherever it is needed, and the result is 100% stock availability across the network — managed centrally, delivered locally.
Click here to register or log in
A world first: the only manual gate-check and left-luggage tag that carries a secure digital receipt. The method is patented in South Africa, the tag is a registered design in the EU and South Africa, and a US design patent is pending — the register is here. This is where a printed touch point becomes a connected one.
This cutting-edge technology replaces paper receipts with a secure, verifiable digital alternative, offering real-time tracking to enhance efficiency and safety. By improving operational workflows and delivering a more convenient experience, eReceipts redefine customer satisfaction while meeting modern demands for efficiency and security.
We Are is our SMME development programme, and our shared value commitment in practice. We use our own consumer touch points to give small local businesses reach across the continent that they could not otherwise buy.
At the heart of this program is a commitment to fostering diversity and inclusion across all demographics, building meaningful connections that empower communities and inspire change.
How it works
First we meet to understand what the need is. Perhaps it’s a new catering product, or a self serve tag requirement, but we always start by understanding how the product solves a need within your business.
Using our knowledge and production capabilities we develop and then produce the product that best fits your specific need. Focusing on quality and budget we solve the challenge within the business area.
Then we place it inside our warehouse, which is now full of all the printed collateral you need to do business across your network.
From here each location orders the collateral they need using either our bespoke order portal, or by integrating with your own system. Requisitioning the stock they need, we pick and distribute the items to the locations you need them to be.
Ensuring 100% stock availability across your network and consistent quality in your guest experience.
ConsumeX ONE
The ordering platform behind our enterprise accounts. Every location requisitions from its own bespoke catalogue.
Log inPackaging print Tagging BTP/ATB Keycard holders Pads Security documents Document tracing eReceipts luggage tag Print to app solutions
Contact us: sales@consumex.co.za
Manual gate check or left luggage tags perfected.
This is the touch point itself. A boarding pass, a bag tag, a security document — the object your customer is holding at the moment that matters most in their journey. We supply specialised ATB & BTP products to airlines flying across five continents, the world’s largest hotel operators, car rental groups, retailers and manufacturers.
ConsumeX is the only supplier in the region holding its own chain from paper mill to counter. That is what turns 100% availability from an ambition into a commitment — and it is the reason a printed touch point can become a connected one.
Packaging print Tagging BTP/ATB Keycard holders Pads Security documents Document tracing eReceipts luggage tag Print to app solutions
eReceipt tags
World first – we designed the first manual tag for gate check or left luggage store that uses QR-based technology, patented in South Africa, to enable digital receipts for the very first time.
We have digitally enhanced manual gate-check and left-luggage tagging. Proof of ownership is stored securely on the guest’s device and in the cloud, reducing paper clutter and improving the guest experience with our eReceipt luggage tag.
- Easy 1 step application for rapid tagging of bags
- Can be applied to any bag, box, cycle case, golf bag, crate or item with or without a handle
- Back‐end management tools to track ownership and inventory management
- The physical tag leaves no residue on bags, eliminating risk of damage to high value luggage
- No waste such as silicon strip liners, elastic or metal eyelets
- Produced using water-based adhesive & inks on FSC paper making the tag fully sustainable
- Guests can easily activate digital receipts, combine multiple items into a single receipt and eliminate the worry & clutter around proof of ownership
eReceipt tags
World first – we designed the first manual tag for gate check or left luggage store that uses QR-based technology, patented in South Africa, to enable digital receipts for the very first time.
We have digitally enhanced manual gate-check and left-luggage tagging. Proof of ownership is stored securely on the guest’s device and in the cloud, reducing paper clutter and improving the guest experience with our eReceipt luggage tag.
- Easy 1 step application for rapid tagging of bags
- Can be applied to any bag, box, cycle case, golf bag, crate or item with or without a handle
- Back‐end management tools to track ownership and inventory management
- The physical tag leaves no residue on bags, eliminating risk of damage to high value luggage
- No waste such as silicon strip liners, elastic or metal eyelets
- Produced using water-based adhesive & inks on FSC paper making the tag fully sustainable
- Guests can easily activate digital receipts, combine multiple items into a single receipt and eliminate the worry & clutter around proof of ownership
Packaging
More objects, in more hands, more often. By combining local manufacturing with partnerships among the world’s largest manufacturers, we offer small-batch production or access to a global supply exceeding 2 billion units annually.
Our value proposition is built on three pillars:
- Quality: ISO, FSC, and BRC-compliant products.
- Unlimited Capacity: Flexible production volumes, backed by global partnerships to overcome local supply challenges.
- Innovation: Advanced techniques in environmental sustainability and product design, from materials to construction.
From ovenable pizza boxes at 41,000 feet to certified 6kg paper carry bags, we deliver the products you need to power your business.
Excellence.
Our experience,
your asset
Nineteen years of continuous supply, under the same ownership. Artwork, compliance, production, warehousing and distribution sit in one chain — from the paper mill to the counter — so a network is supplied to a single standard rather than site by site.
That is what 100% stock availability means in practice, and it is why a printed touch point can become a connected one.
We connect the airlines, airports, car rental companies and hotels a passenger passes through, so the same journey is served by one supply chain instead of four. Fewer handovers, lower cost, and a record the passenger can actually keep.
ConsumeX, working towards a smarter tomorrow together.
Software
We write our own software and run it on our own infrastructure.
Not bought in, not rebadged, not outsourced — the ordering platforms, the guest-facing systems and the airport tools are all designed, built and maintained by ConsumeX.
ConsumeX has delivered custom solutions such as airport BGR management tools, web-based procurement systems, inventory management, document handling, and data analysis platforms. Our initiatives, like the “We Are” program, showcase our ability to design, develop, and deploy projects that align with your broader business objectives.
Built in-house
- Mobile-ready, web-based platforms
- API-enabled integration
- Efficient, tailored solutions
- Secure AWS hosting
Paper and tech
Most print suppliers stop at the paper. Most software companies have never run a print floor. We have spent years doing both.
Our own people have worked the front line in airports, hotels and restaurants, so we understand what a product actually does inside an operation — not just what it costs to print.
That is why the technology holds. Nineteen years, a paper-mill-to-counter supply chain, IATA and ISO compliance and the manufacturing behind them are not something a software company can assemble. It is the reason we can turn a printed touchpoint into a connected one, and keep it running.
Hello Customer
The real-time interaction layer between your business and your customer.
Present your content on every screen your customer already looks at, let them transact on it, and let them say something back — a question, a booking, a broken air-conditioner — which reaches the person who can actually deal with it. It works alongside your systems, never inside them: the room, the ticket and the booking stay yours.
Inform.Transact.Engage.
See it working
The screens you already own. No media player, no new hardware.
- The phone in your customer's hand and the screen on your wall, running the same live content
- They ask in their own words — it answers from what you actually sell
- Anything needing a person becomes a real ticket, routed, claimed and closed
- Sell what you own, and earn from what you don't
We build the software too
We did not outsource any of this. Every product below was designed, built and is run by ConsumeX — mobile-ready, API-enabled and hosted on our own AWS estate.
Order and manage your own bespoke inventory catalogue across every location you operate.
For existing B2B customers
eReceipts
Our QR luggage tag, patented in South Africa, and the platform behind it — a paper gate-check stub that becomes a digital receipt.
For airlines, handlers and hotels
Reads supplier invoices and statements at volume and books them straight into your accounting software.
For finance and back-office teams
Turns a voice note at the job site into a fully priced, sendable invoice in under twenty seconds.
For tradespeople and small crews
Turns a spoken description of a room into a top-down plan, an isometric render and a materials list.
For cabinet makers, joiners and installers
Paxy
Links every check-in and guest rating to the specific staff member who delivered it.
For ground handling and hospitality
A white-label activity and experience platform for the places guests already are.
For hotels, estates and destinations
Technology & Hardware
As partners to global leaders Zebra Technologies and Honeywell, ConsumeX supplies the printers and scanners that run alongside the consumables they print on.
One supplier for the hardware and the stock it consumes, which is the trusted partner for businesses seeking practical, best-fit solutions.
British Airways’ franchise holder ran Africa on our platform
ConsumeX built a bespoke version of its ONE platform, deployed across Africa for order placement, fulfilment and stock management, for the British Airways franchise holder Comair Limited.
Max.
eReceipt Tags
Our eReceipt luggage tag — patented in South Africa, with a US design patent pending — made with FSC paper and water based adhesive and inks to ensure environmental sustainability.
- Easier to use, with improved functionality
- The physical tag leaves no residue on bags, eliminating risk of damage to high value luggage
- No waste such as silicon strip liners, elastic or metal eyelets
- Easy 1 step application for rapid tagging of bags
Can be applied to any bag, box, cycle case, golf bag, crate or itek with or without a handle
Shared value
We build on Michael Porter and Mark Kramer’s Creating Shared Value concept — policies and practices that grow our business while advancing the communities we operate in.
Our We Are programme is that idea in practice: an SMME development initiative that uses our consumer touch points to give small local businesses reach they could not otherwise buy.
Pursuit of excellence. We ask ourselves on every job how it could be done better and serve the customer more effectively. That question does not discriminate by customer size — the same standard applies to the largest airline group and to a single-owner trade business.
Diversity
Being 100% minority-owned, we understand that a country’s diverse population is not only a matter of race or ethnicity. Adults in any audience may have a disability, or identify as LGBTQ. The odds are that some or many people within your audience have something unique about them, so let’s come together and help our guests discover what’s in their own backyards to drive real, sustainable growth together.
WE REALLY ARE THE CRADLE OF
HUMANKIND
Connected drive
ConsumeX designs regional collateral for Hertz and its holding company, CFAO Motors.
Sky's the limit
The largest hotel in Cape Town, Hotel Sky selects Consumex for guest collateral including design, production and distribution.
News
Ready to drink
27
July
ACS procurement division secures a unique bulk spend rebate structure with the country’s largest ready-to-drink manufacturer.
Reducing costs to our portfolio of partner airlines, delivered directly to your chosen catering service provider.
Connect.
We are here for you
South Africa
The Pavilion Building,
Cnr Dock & Portswood Rd
The V&A Waterfront
Cape Town,
South Africa
- Phone: +27(0) 22 065 0261
- Email: sales@consumex.co.za
United Kingdom
164 The Common
Holt,
Trowbridge
BA14 6QJ, UK
- Phone: +27(0) 22 065 0261
- Email: sales@consumex.co.uk
- Patents & registered designs
consumable
solutions
delivered.
