Hotels
From arrival to every interaction of the stay.
Everything the guest handles, everything they look at, and the platform that lets you sell what happens outside your own walls.
Everything the guest handles, everything they look at, and the platform that lets you sell what happens outside your own walls.
A guest touches your brand a few dozen times between the door and the invoice. Most of those touches are printed, a growing number are on a screen, and almost none of them come from the same supplier. We make both, and we connect them.
Registration forms, key card holders, door hangers, luggage tags, compliment slips and the pads and pens in the room.
The eReceipt tag turns a paper stub into a receipt on the guest’s phone, with a record of what was checked and when it went back.
Directories, notices, laundry lists, minibar cards and amenity packaging — consistent across every property in the group.
Takeaway, room service and banqueting packaging, from carry bags certified to 6kg to wax paper and ovenable boxes.
Hello Customer puts live content on the screens you already own — what is on tonight, what can be booked, what the guest can buy.
The same content on the guest’s own device: ask a question, book a table, report a fault, pay for it. No app to download.
Most hotel screens are a slideshow nobody has changed in months. Hello Customer makes the same screen a place a guest can discover what is available, book it and pay for it — and say something back that reaches the person who can act on it.
The thing a hotel usually cannot sell is everything outside its own walls — the tours, the tastings, the transfers, the day trips a guest asks the concierge about and then books somewhere else. Our booking engine brings your existing partners onto one system so those sales happen on your property, in your brand.
The venue owns the guest relationship and collects the money. ConsumeX supplies the platform and the supply network behind it. Nothing about your existing commercial arrangements with those partners has to change.
Group procurement fails at the site level: one property runs out, another orders locally at a different quality, and the brand looks different in each. Your stock sits in our warehouse, each property requisitions from its own catalogue, and we deliver.
We supply several of the world’s largest hotel operators and South Africa’s major groups with bespoke guest collateral — design, production and distribution to every property. We do not publish their names here; we will take you through the list, with references, in a meeting.
We will come back with what we would make, how it reaches every location you operate, and what happens after it is in their hand. Every enquiry is answered within one business day.